Job Information

Parking Officer

COUNCIL
Various metro and regional councils NSW

DESCRIPTION

The main duties of the role include:

• Patrol allocated sectors and beats and issue penalty notices for breaches of the parking legislation, as well as other legislation under which they are authorised to act;
• Assist members of the public with their day to day enquiries, as a representative of the council;
• With an emphasis on customer service and corporate values, perform all duties efficiently and effectively to achieve council unit goals and objectives;
• Report irregularities in signposting, faulty or vandalised parking meters or parking ticket machines, and damaged or faulty council assets;
• Report identified issues relating to the provision of services by the council, or, where there is an impact on the council's delivery of services, report

• issues relating to the provision of services by other organisations;
• Answer enquiries from the public as far as they are able, especially relating to the issue of parking and other penalty notices. The position entails extensive communication with members of the public, which may sometimes take place in stressful circumstances;
• When dealing with difficult customers the position holder is required to ensure an efficient and effective solution is reached in accordance with existing policies and instructions;
• Prepare and present evidence at Courts of various jurisdictions;
• Ensure that all equipment issued for individual use by rangers is properly maintained and any damages and/or malfunctions are reported in accordance with instructions;
• Contribute to council unit's continuous process improvement and feedback programme;
• Collect and provide statistical information as required;
• Undertake professional development activities as directed;
• Other duties within the council's unit as reasonably required.
• Comply with legislative, industrial and Council's policy requirements and standards in the areas of Equal Employment Opportunity, Occupational Health and Safety, Rehabilitation and Records Management;
• At all times strictly adhere to legislation, the prevailing Award, Standard Operating Procedures, work instructions and the Code of Practice;

• Required to resolve problems of a routine nature. This would include determining whether a breach of regulatory or parking legislation has occurred;
• Comply with and keep abreast of any relevant legislation applicable to the performance of the duties of this position;
• An availability to work rotating shifts over a 24 hour period and over seven days of the week if rostered; and is available to work from any location within the council's Local Government Area.

REQUIREMENTS

The successful candidate will have the following skillset and experience:

• Excellent customer service skills arising from a strong background in customer service;
• Relevant experience in a Local Government context
• Effective oral and written communications skills
• The strength of character and the skills to deal effectively with difficult customers;
• The ability deal with people in a calm, courteous and helpful manner at all times;
• Demonstrated knowledge of the Roads Transport Act and the Road Rules ;
• Proficiency in using ‘PinForce' penalty notices issuing software application;
• The ability to undertake the physical demands of the position;
• Computer and keyboard skills;
• Current driver's licence permitting the holder to drive a motor vehicle in New South Wales;

EMPLOYMENT TYPE

Temporary (view all temporary positions)

TO APPLY

 Please forward your current CV to nsw@logoapp.com.au or call 02 9264 6008 for more information.