Job Information

Customer Service Officer

REFERENCE
CSO13

DESCRIPTION

The main duties include:

• Respond to all reasonable requests for information and/or Council services according to established policies and procedures
• Attend to telephone calls directed to the Customer Service Counter
• Provide switchboard relief as required.
• Assist persons who have difficulty filling out Council forms and applications.
• Record the receipt of miscellaneous documents and applications in the Documents Register and send to relevant departments for processing.
• Receive and check DAs to the value of $1m; complex DAs and those valued in excess of $1m are referred to Development Assessment staff for checking.
• Enter details of new DAs onto the Council database, calculate fees and pass to the Cashier to collect payment.
• Check applications for Pensioner Rate rebates and attend to general rate enquiries.
• Communicate and cooperate with other sections of Council to ensure efficient delivery of Council services.
• Carry out filing in relation to Customer Service activities.
• Arrange for the purchase and distribution of stationery for the Customer Service Department.
• Assist with general applications for miscellaneous bookings.
• Ensure that all requests for Council services are entered onto the Quick Track system. Liaise with relevant staff when this system malfunctions or when there appears to be delays in responses, etc.
• Be aware of the actions of visitors to the entrance lobby and call for assistance from the Rangers or other staff if/when required.
• Ensure that the entrance lobby is kept neat, clean and tidy at all times and that all pamphlets etc comply with Council policies and are up to date.
• Follow through all miscellaneous requests from supervisors as required.

REQUIREMENTS

The successful candidate will have the following skills and experience:

• Previous experience in a Customer Service role that involves Local Government issues
• Exceptional communication skills, both written and verbal
• Ability to read and explain building plans
• Proven ability to work as an effective team member
• Posses problem solving, negotiation and time management skills
• Basic computer literacy and keyboarding skills with high level of accuracy.
• Knowledge and understanding of Equal Employment (EEO), ethical practice, Ethnic Affairs Priorities Statement (EAPS) and Occupational Health and Safety (OHS)
• Good knowledge of DA requirements
• Previous experience in Authority and CRMS software
• Supervisory experience would be beneficial

EMPLOYMENT TYPE

Temporary (view all temporary positions)

TO APPLY

Please forward your current resume in Word Format to nsw@logoapp.com.au or call (02) 9264 6008 for more information.